FAQs
Find Your Answers Here. Welcome to the COLABOX FAQ hub. We’ve compiled answers to the most common questions about setup, features, troubleshooting, and more to help you get the most out of your device. Can’t find what you’re looking for? Our comprehensive Support Library offers detailed guides and tutorials. For personalized assistance, our friendly support team is always ready to help.
GUIDANCE
What is the packaging list for COLABOX L2 PLUS?
BOX*1; REMOTE*1; HDMI*1; POWER CORD*1; USER MUNUAL*1
Does the remote control support voice control?
The remote control supports voice command after Bluetooth pairing. The microphone is on top of the remote control.
Does COLABOX L2 PLUS support OTA upgrades?
Absolutely, OTA upgrades ensure continuous product optimization.
What should I do if I encounter usage issues?
Please contact your seller as we always provide technical support.
Can I pair with COLABOX using other remote controls?
Generally, infrared remote control can be used, but it does not support voice commands. Suggest using the remote control included with Colabox.
Is the installation and setup of COLABOX complicated?
When using it for the first time, please follow the instructions on the screen to gradually set it up, which is relatively easy.
What is the internet speed required?
A network bandwidth of 100M is sufficient.
What is the internet speed required?
A network bandwidth of 100M is sufficient.
Is a vpn required?
No need, just connect to WIFI or Ethernet normally.
What if the box cannot recognize WIFI?
Firstly, please check if the WIFI signal is working properly. Next, open the phone hotspot test to see if it can be recognized. Then, restart the device or reset it in the settings to see if it is recognizable. It is also recommended to connect to Ethernet. If the issue still cannot be resolved, you can contact your seller for support.
What should I do if the remote control pairing is abnormal?
Please check if the remote control has the battery installed. If it still cannot be paired after installation, please try restarting the box several times before pairing. If the issue still cannot be resolved, please contact your seller for after-sales support.
How can I confirm that my COLABOX is genuine?
You can consult the dealer authorization code and check its authenticity on our official website.
WARRANTY
How long does COLABOX offer a warranty?
We offer free replacement within one year for after-sales problems caused by product malfunctions.For specific information, please consult the dealer.
My box is functioning well, but there are issues with the remote control and power cord. What should I do?
Within one year, if there is a malfunction in the accessories, please contact the dealer for replacement. After one year, you can contact the dealer to purchase.
How to calculate the one-year warranty period?
Starting from the day you receive the product.
Is after-sales only applicable to purchases made at authorized dealers?
Yes, we have provided authorization codes and proof of authorization for every official dealer. Please purchase from the official dealer.
DISTRIBUTION
How to contact COLABOX to become a distributor?
We sincerely welcome you to become a distributor. Please contact us at the “Contact Us” section on our official website. We will communicate with you on weekdays.
How to confirm the authenticity of COLABOX distributors?
The authenticity of the dealer name and its sales authorization code can be verified in the “Distributor-Verification” section on our official website. If you encounter fake dealers, please feel free to contact us.
What are the requirements to become a COLABOX distributor?
After you contact us, we will comprehensively evaluate and reply to you.